ATLAS | ai – Smart Communication with SMS & MMS

The latest version introduces ATLAS | ai, a fully integrated SMS and MMS communication engine that transforms how workforce teams engage clients. Built into ATLAS v4, this smart messaging tool recognizes customer details, supports multiple message threads, and offers direct, real-time communication between staff and participants.

Whether it’s applicant outreach, employment verification, or WIOA post-exit follow-up, ATLAS | ai makes communication seamless, scalable, and smart.

Key Features of ATLAS | ai:

• Two-way SMS and MMS messaging inside ATLAS
• Recognizes participant details and case data
• Supports direct messages and multi-thread conversations
• Automated templates for hiring events, monthly engagement, verification tasks, and more
• Calendar scheduling for recurring outreach (weekly, monthly, quarterly)
• Cloning text threads feature allows staff to easily create and replicate
• PDF responses auto-generated and filed in the participant’s ATLAS record
• Set-it-and-forget-it automation saves time and ensures consistent contact
• Request photo uploads from customers via MMS (auto-filed to record)
• Includes branching logic, customizable templates, and campaign tracking
• Reporting tools to measure communication effectiveness

With ATLAS | ai, you can:

• Build interactive message threads by program or target group
• Send alerts and reminders automatically
• Engage high volumes of clients with minimal staff intervention
• Track responses and flag high-priority or problematic replies
• Automate documentation for audits and compliance

ATLAS | ai enhances—not replaces—the human experience. It ensures staff remain connected to customers in a smart, responsive, and efficient way.

New SMS & MMS communication engine with automation built-in